Marine Store Manager - Russell Marine

Russell Lands, 2544 Willow Point Road, Alexander City, Al 35010
3/18/2019

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Position Description

Store Manager – Russell Marine

Directs store operation boat sales, store sales and service with goal of continual improvement of return on investment.

Essential Duties and Responsibilities: includes the following but other duties to be performed as assigned
Handles training subordinate employees, planning, assigning, and directing work; appraising performance; rewarding and discipline employees: complaints and resolving problems.
Oversees the day-to-day operations of the store and store personnel
Fosters and promotes exceptional Customer Service with all employees
Attains or exceed store sales objectives
Attains of exceed part and service objectives
Establishes and maintains a customer database to generate future sales
Works toward the development of a store team which functions as part of the Division team
Ensures that all employees are trained and maintain the necessary certifications
Ensures that all current and future policies and procedures are adhered to and enforced
Champions a professional (including attire as to Division policy) and clean work environment
Communicates and enforces Customer Satisfaction Sales Standards with all personnel
Implements and evaluates processes that support Customer Satisfaction Standards
Monitors results of Dealer Customer Satisfaction Surveys and implement strategies to continually
Improve customer satisfaction ratings
Establishes and maintains a record system that ensures follow-up, resolves customer complaints timely,
And build loyal clientele for the Marina/Division
Ensures warranty issues are handled and completed on a timely basis
Ensures that all employees understand and have the tools necessary to meet the standards and objectives established by management.
Ensures the completion of objectives necessary to achieve and maintain Marine Certification
Directs Boat Sales lead system for store
Directs all preowned boat sales for Division