Location: 250 River North Marina Road, Alexander City, Al
River North Marina is taking applications for a Service Writer/Parts
•Listens to customer's description of symptoms; clarifying description of problems and needs
•Verifies warranty and service contract coverage by examining records and papers
•Develops estimates by costing parts, supplies, and labor; calculating customer's payment, including deductibles.
•Prepares repair orders (RO) by describing problems, as well as repairs and services required; obtaining approval signatures; entering RO into marina service database system.
•Maintains rapport with co-workers by accurately communicating needs of customers including services requested, timelines requested, etc.
•Maintains customer rapport by explaining estimates and expected time frame; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; communicating customer issues with higher level management
•Maintains organized records by recording problems and corrective actions planned.
•Maintain and manage a complete stock of service parts. Inventory required.
Skill Requirements and Job Qualifications: Computer literacy, Clear communication skills, Organization skills